Re: FW: VOIP versus PBX

["Michael H" <af_pilot33 () hotmail com>]

From: "Paul D. Robertson" <paul () compuwar net>

> We just moved to a VoIP system and the 911 calls are routed through them 
but
> with our address and number shown as the source. Part of the approval
> process is us actually calling 911 with a test call and validating what 
they
> see.

But are your calls routed to a national center for your VIOP provider with
their tracking info, or directly to your local municipal E911 center?

As far as I recall, the VoIP providers were all doing it to their own call
centers if they were doing it at all.

> > Good question. I know they are doing something because we won't be 
> > accepting the system until I can call 911 and they
> > have the right info. I assume it's to their center and from their
> > to our local 911 office.

> In reference to previous posts on security, this company is addressing 
that
> by us using a dedicated t1 through their offices. This way they control 
the
> connection from our phone eventually to a POTS connection. This seems 
like a
> decent idea for keeping folks who are not customers from disrupting the
> system but I'm a little worried about those who are customers.

If you're still paying for a T-1, then I assume your savings are all local
loop and potentially IXC charges?

> > Well here's the deal, they will also route our data traffic so we will
> > be eventually switching off our current T-1. We are also getting two T-1's 
> > for some redundancy since I'm a little nervous. All of our remote
> > employees will be getting Cisco phones and will of course just use
> > their local broadband connection (this is where we expect significant
> > savings) though they also offer a service for home users (ISDN or T-1).
> > Of course the home user experience won't always be perfect but
> > many folks have gotten good connections via Vonage, Skype, etc.
> > They remote users will now be truely connected and managed by
> > us where as they haven't been in the past.


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